Services by Seasons&Trends



Gift-Wrap Service
Seasons and Trends gift-wrap is the perfect complement to any gift. You can select from our exclusive papers for men or women (called "unisex") or for kids (called "for kids") to make your gift special. And this, gift wrap, ribbons and gift card (optional, please tell us your personal message like Lovely greetings from...), for just 2.50 EUR incl. VAT . Some items cannot be wrapped in paper due to size or structure.

How it works ?
Add the item to your Shopping Cart by clicking the Add to Shopping Cart button on each respective product information page. In the shopping cart overview, before you proceed to checkout, select on the right of the item in the dropdown menu that reads "gift-wrap: yes, unisex" or "yes, for kids" and click the "Update" Button below the item. In the checkout payment section, you will have the opportunity to leave your personal message. This will be printed on the gift card.


Sending a gift service

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We can send any product to a separate address within the European Union (see area "Shipping") as a gift, along with a message. Please allow postage & packing for each address. The invoice will be sent directly to you or if you want to the recipient.


Gift Voucher Service - Purchase and send it as a gift

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Purchasing Gift Vouchers

Gift Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in the Shopping Cart detail view, and also provides a link to a page where you can send the Gift Voucher to some one via email.

How to Send Gift Vouchers ?

To send a Gift Voucher you need to go to our Send Gift Voucher Page. You can find the link to this page below the Shopping Cart detail view. When you send a Gift Voucher, you need to specify the following:
  • The name of the person you are sending the Gift Voucher to
  • the email address of the person you are sending the Gift Voucher to
  • The amount you want to send. (Note you don't have to send the full amount that is in your Gift Voucher Account.)
  • A short message which will appear in the email.
Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.

Buying with Gift Vouchers

If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Ticking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in your Gift Voucher Account for future purchases.

Redeeming Gift Vouchers

If you receive a Gift Voucher by email it will contain details
of who sent you the Gift Voucher,
along with possibly a short message from them.
and also contain the Gift Voucher Number.
It is probably a good idea to print out this email for future reference.
You can now redeem the Gift Voucher in two ways.

1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. You will then be requested to create an account (if you don't already have), before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want.

2. During the checkout process there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You can then use the amount to purchase any item from our store.

When problems occur....

For any queries regarding the Gift Voucher System, please contact us with the contact form. Please make sure you give as much information as possible in the email like
your customer ID, the gift voucher code, error messages of the system and your browser.


Safe online shopping with money-back-guarantee

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Seasons and Trends is a Trusted Shops approved online shop and has undertaken to comply with the stringent Trusted Shops requirements.

The shop is certified for the german language at the moment.


What is the Trusted Shops guarantee?

The Trusted Shops guarantee - provided by Atradius free of charge for the consumer - gives you security when you pay in advance, for example when ordering a product by prepayment or credit card. Thanks to the money-back guarantee, online shopping is just as safe as going to the corner shop - while offering all of the advantages that come with buying over the Internet: convenience, competitive prices, tremendous selection and easy comparison shopping.


How does it work?

After placing your order with us as a Trusted Shops retailer, you only have to register for the Atradius's money-back guarantee. Put your selection in your shopping cart and pay as usual. After confirming your order, you will see the following text:

"As a Trusted Shops member, we offer the additional service of a money-back guarantee backed by the Atradius Insurance Group. We pay all the costs for this guarantee. You only have to register!"


What are the benefits you get?

Safe web shopping at the click of a mouse is no longer just a utopian vision. Trusted Shops offers you comprehensive protection for online shopping. Shops displaying the Trusted Shops seal guarantee you safe shopping, regardless of how you choose to pay! And if problems should still nevertheless arise, Trusted Shops is there to help.

Trusted Shops with money-back guarantee from Atradius

  • Insures you when shopping online against financial loss due to non-delivery or return of goods
  • Protects you against credit card fraud
  • Accredits only shops that comply with their stringent requirements regarding security, privacy and transparency
  • Gives you a complete online overview of all your guarantees
  • Offers you fast and easy help in case of problems - a convenient alternative to lengthy and expensive disputes
  • Integrates consumer groups' demands for clear and comprehensive identification of online shops.

And all these services at no extra charge to you because we bear the costs.

Call back Service

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If you want we can call you back free of charge in case you can't reach our service center. Seasons and Trends will do its best to call you back immediately, but if we can't please let us know a time you would prefer to be called back. Use the contact form and leave your necessary information, that we can call you back. Please name only your landline, thanks.


Disposal of used batteries

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You can send back used batteries to Seasons and Trends (please frank sufficiently) or at any public disposal centre close to you.


Further special wishes ?

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For all service questions or special requests we will be available between 9 a.m to 1 p.m. and 4 p.m. to 6 p.m. CET from Monday to Friday , just call: +49 (0)8061 386345.


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Prices including german VAT and additional service and shipping costs

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